Chelsea vs West Ham Tickets: Sales Start 20 Jan at Stamford Bridge

Key Points

• Chelsea host West Ham United in the Premier League on Saturday, 31 January, with a 5.30pm kick-off at Stamford Bridge.
• Ticket sales commence on Tuesday, 20 January: Phase One from 10am until 1:30pm for True Blue or Junior Blue Members (one ticket per person); Phase Two from 2pm until 5pm for remaining True Blue or Junior Blue Members and CFC Blue Membership holders (one ticket per person).
• Tickets sold online only, exclusively for Chelsea supporters, at Category A pricing (details via official Chelsea FC ticket prices page).
• Tickets appear on the Chelsea Official App prior to the event; under-16s must attend with and sit next to an 18+ adult.
• Club Chelsea Westview: Members and season ticket holders can buy up to four tickets per person via the Official Ticketing Portal (only purchaser needs membership); loyalty points awarded post-match per General Admission Policy.
• Non-Westview Club Chelsea packages open to non-members; all Club Chelsea tickets non-refundable unless match cancelled, postponed, or rescheduled beyond 48 hours.
• Accessibility: Application form for accessible tickets during sales; Access Team contactable on 0371 811 2012 (UK) or 0044 207 915 1950 (international); personal assistant tickets via this process only.
• Accessible car parking applications open Thursday, 22 January; Blue Badge display required at Stamford Bridge.
• Ticket exchange: For season ticket holders and members without tickets, via Official Ticketing Portal, closing 3pm on Friday, 30 January.
• Ticket forwarding: Open for season ticket holders and members until 14:30 on match day; forwarded season tickets ineligible for exchange.
• Loyalty points: Three points awarded per supporter, added post-match.

Stamford Bridge (Chelsea FC Official Website) 16 January 2026 – Chelsea Football Club has announced detailed ticket arrangements for their Premier League home fixture against West Ham United on Saturday, 31 January, with kick-off at 5.30pm. Sales begin online-only on Tuesday, 20 January, prioritising True Blue and Junior Blue Members in Phase One from 10am to 1:30pm, followed by Phase Two from 2pm to 5pm for remaining eligible members. Tickets, priced at Category A and restricted to Chelsea supporters, will appear digitally on the Official App, with under-16s required to sit beside an adult aged 18 or over.​

When Do General Ticket Sales Start?

Ticket sales follow a strict phased structure to ensure priority access for loyal supporters. As outlined directly from Chelsea FC’s official announcement on their ticketing page, Phase One opens Tuesday, 20 January at 10am until 1:30pm, allowing True Blue or Junior Blue Members to purchase one match ticket per person. Phase Two follows immediately from 2pm until 5pm, extending to True Blue or Junior Blue Members who have not yet bought and those holding CFC Blue Membership, again limited to one ticket per person.

Sales occur online exclusively through the Official Ticketing Portal, with no phone or in-person options. Supporters may not see a virtual waiting room initially, as it activates only when website capacity peaks. All tickets target Chelsea fans only, enforcing the club’s supporter policy.

What Are Club Chelsea Westview Tickets?

Club Chelsea Westview offers premium seating for the West Ham clash, accessible via the Official Ticketing Portal. According to Chelsea FC’s terms, members and season ticket holders may purchase a maximum of four tickets per person, with only the buyer required to hold membership or a season ticket. Loyalty points accrue based on the General Admission Policy, awarded post-fixture, and members receive points for just one purchase per match, even if buying outside Westview.

Non-Westview Club Chelsea packages remain available to non-members. Crucially, as stated in the official Club Chelsea terms and conditions, these tickets prove non-refundable barring match cancellation, postponement, or relocation more than 48 hours from the scheduled date. For Westview queries, supporters should email [email protected].​

How Can Supporters with Access Needs Apply?

Chelsea FC prioritises inclusivity, providing dedicated channels for accessible ticketing. Supporters needing accessible tickets must submit an application form via the official portal during the sales window. Alternatively, those able can contact the Access Team on 0371 811 2012 for UK callers or 0044 207 915 1950 for international lines to reserve seats and seek details.

Personal assistant tickets allocate solely through this process. Separately, accessible car parking applications launch Thursday, 22 January through the designated portal, mandating Blue Badge display while parked at Stamford Bridge. These measures ensure compliance with accessibility standards at the venue.

What Is the Ticket Exchange Process?

The ticket exchange facilitates resale for unsold seats among eligible fans. Only season ticket holders and members lacking a match ticket can buy home game tickets this way, accessing it via the Official Ticketing Portal. Sales update on the Buy Tickets page once active, with the exchange closing at 3pm on Friday, 30 January.

This system promotes fair distribution, preventing oversubscription. Season ticket holders forwarding tickets forfeit exchange listing rights, as per forwarding FAQs on the Chelsea FC digital tickets page.

How Does Ticket Forwarding Work?

Forwarding enhances flexibility for season ticket holders and members. Once open, fans can send and receive tickets until 14:30 on Saturday, 31 January. However, as noted in Chelsea FC’s guidelines, season ticket holders who forward their seat cannot subsequently list it on the ticket exchange.

Full forwarding FAQs reside on the official digital tickets section, clarifying procedures. This balances convenience with security, ensuring tickets reach verified Chelsea supporters.

What Loyalty Points Are Awarded?

Loyalty points incentivise attendance, with three points granted per supporter for this Category A fixture. Points apply post-match, not at purchase, aligning with club policy.

Westview buyers earn under the General Admission framework, capped at one purchase per match for members. This system rewards consistent support without immediate allocation.

Why Online-Only Sales and App Delivery?

Chelsea FC mandates online sales to streamline access and combat touting. Tickets materialise on the Chelsea Official App pre-event, promoting contactless entry. The phased timing and virtual queue manage demand surges effectively.

Category A pricing reflects the match’s status—full details link from the official prices page. Restrictions like Chelsea-only sales and adult supervision for minors uphold stadium safety.

Are There Any Refunds or Exceptions?

Club Chelsea tickets lock in non-refundable status unless extraordinary circumstances intervene, such as cancellation or significant rescheduling. General admission follows standard policies, with loyalty points as the primary post-match benefit.

No exceptions appear for standard purchases, emphasising commitment. Accessibility and parking processes offer tailored support, mitigating barriers.

How Does This Fit Premier League Ticketing Norms?

Chelsea’s approach mirrors Premier League protocols, prioritising members amid high demand. The 31 January timing slots into a congested schedule, amplifying ticket value. Digital delivery via app aligns with modern stadium operations, reducing paper use.

Supporters benefit from loyalty incentives, fostering long-term engagement. Exchange and forwarding add resale liquidity, though tightly controlled.